Skip to content

Shipping & Returns

Fast, Secure & Discreet Delivery

We ship globally with priority tracking to ensure your genetic test kit arrives safely.

  • Processing Time: 1–2 business days after order confirmation.

  • Delivery Options:

  • Signature Required: For security, all kits require a signature upon delivery.

Returns & Refunds

Hassle-Free Guarantee

Your satisfaction is our priority. However, due to the personalized nature of genetic testing:

  • Unused Test Kits: May be returned within 14 days for a full refund (minus shipping).

  • Opened/Used Kits: Non-refundable for biohazard safety reasons.

  • Defective Kits: Contact us immediately for a free replacement.

Note: Return shipping costs are the customer’s responsibility unless the kit is faulty.